Jeff Fontenot
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Jeff Fontenot

Cloud / DevOps Engineer

Using modern cloud technologies to automate deployment and build scalable, secure, and intelligent solutions.

Active Secret Security Clearance

Welcome to my interactive resume showcasing real-world cloud engineering projects.

Featured Projects

Showcasing a selection of personal and professional projects that highlight my skills in cloud computing, DevOps, and web development

Professional Experience

Building expertise in enterprise cloud infrastructure and hybrid environments

Enterprise Service Desk Analyst

Leidos via TEKSystems | Marine Corps Enterprise Support

Jan 2025 – Present

Active Secret Security Clearance

Environment: Hybrid Microsoft Enterprise – Active Directory, Azure AD, Exchange Online, O365, Intune

• Incident Management & Troubleshooting: Handle 20–30 enterprise support calls daily via Cisco Finesse, conducting root cause analysis and detailed documentation in Remedy with complete audit trails
• Identity & Access Management: Manage user lifecycle and access provisioning using ADAC, ADUC, and Entra ID, including group membership validation, role assignments, and cross-forest authentication issues
• Hybrid Cloud Operations: Troubleshoot Exchange hybrid configurations, validating SMTP proxy/target addresses, ECP redirection, and Azure AD Connect sync issues
• Privileged Access Management: Use Azure PIM daily for just-in-time elevation to manage O365, Exchange, and Azure AD roles
• License & Service Management: Resolve GAL mismatches and distribution list visibility problems; validate O365 licensing and service entitlements based on security group memberships
• Infrastructure Support: Perform network diagnostics (IP conflict, proxy/PAC config, domain trust failures), certificate checks for CAC logins, and Outlook optimization/cache resets
• Mobile Device Management: Use Intune for device inventory, IMEI lookup, and basic configuration management of mobile assets
• Security Compliance: Review SAAR forms and DoD training certificates to validate account requests and enforce role-based access controls
• Process Automation: Developed menu-based PowerShell tool for User, Workstation, and Printer lookup for call documentation automation: improving queries from 3-4 minutes to several seconds per service call
• Professional Development: Pursuing certifications in Azure (AZ-104), AWS (Solutions Architect, SysOps, Developer), and CCSP to transition into DevOps and cloud engineering roles

Continuous Learning

Combining formal education with hands-on experimentation and emerging technology exploration

Formal Education

Bachelor of Science in Cloud Computing

Western Governors University

Expected January 2026 • Currently Enrolled | 101 of 121 Credits Complete

Associate of General Studies

Delgado Community College, New Orleans

2010 • 4.0 GPA Honor Graduate

Future Consideration

AI/ML Master's Program at WGU following Bachelor's completion

Beyond the Classroom

While formal education provides the foundation, I believe the most valuable learning in technology comes from hands-on experimentation and real-world problem solving.

My homelab serves as a continuous learning environment where I explore cutting-edge technologies, test infrastructure patterns, and experiment with emerging tools before they become mainstream in enterprise environments.

"Technology is ever progressing, ever changing, and so a career in IT should also be a continuous journey of growth and development. Never stop learning."

— Seek Always A New Horizon

Self-Directed LearningHomelab ExperimentationOpen Source