Jeff Fontenot
Cloud · DevOps · Platform
Building hands-on cloud infrastructure, automation, and observability projects with AWS, Terraform, Linux, Docker, and Kubernetes.
Active Secret Security Clearance
Technical Skills
The tools and technologies I use to build, automate, and monitor infrastructure.
Docker
Terraform
Kubernetes
Git
Bash
Python
Next.js
Tailwind CSS
Traefik
Prometheus
Grafana
Proxmox
Azure
Linux
AWSTechnical Certifications
A showcase of my commitment to continuous learning and professional growth through industry-recognized certifications.
Featured Projects
A selection of personal and professional projects that highlight my skills in cloud computing, DevOps, and web development.
Professional Experience
Building expertise in enterprise cloud infrastructure and hybrid environments.
Enterprise Service Desk Analyst
TEKsystems supporting Leidos · Marine Corps Enterprise Network
Jan 2025 – Present
Active Secret Security Clearance
Environment: Active Directory, Microsoft 365, Exchange Online, Intune, BMC Helix, CAC authentication, hybrid Microsoft services
Enterprise Troubleshooting
Resolve authentication, DNS, CAC certificate, proxy, domain-trust, endpoint, and hybrid identity issues within a mission-critical federal enterprise environment.
Incident Operations
Manage 20–30 support calls daily while investigating technical issues, maintaining detailed Remedy incident records, and escalating problems with clear troubleshooting context.
Account Access & Authorization
Review account status, attributes, OU placement, and group membership in Active Directory; restore deprovisioned accounts only after validating required documentation and authorization under established procedures.
Hybrid Microsoft Services
Troubleshoot Exchange Online and hybrid messaging issues, including SMTP proxy/target addresses, licensing, GAL visibility, and Azure AD Connect synchronization.
Automation & Process Improvement
Built a menu-driven PowerShell prototype that consolidated recurring Active Directory support workflows, demonstrating opportunities for faster, more consistent incident handling.
Documentation & Communication
Document troubleshooting procedures and clearly communicate technical findings, escalation context, and resolution steps to end users and internal support teams.
Continuous Learning
Combining formal education with hands-on experimentation and emerging technology exploration.
Bachelor of Science in
Cloud Computing
Western Governors University
Conferred August 2026
Associate of General Studies
Delgado Community College, New Orleans
2010 · 4.0 GPA Honor Graduate
Beyond the Classroom
Finishing my B.S. in Cloud Computing at WGU opened the door to cloud-native computing, but it didn't fully prepare me for the role I actually want. I'm a builder at heart, and I'd rather engineer systems than administer them.
So I've spent my time outside the service desk deliberately building muscle memory with the tools WGU didn't teach: Terraform, Kubernetes, Ansible, GitHub Actions. Every project on this site exists to close that gap and move me from service desk support into a Cloud, DevOps, or Platform Engineering role.
"Every project on this page is practice for the job I haven't been hired for yet."
Embrace The Journey.
Homelab Architecture
A visual breakdown of how it all connects — from my daily-driver laptop, over a private Tailscale network, to the Proxmox host running my services, desktops, and Kubernetes lab.
